Privacy Policy cili33

1 Introduction

This Privacy Policy outlines cili33's commitment to protecting the personal information you provide to us when registering and using the platform. At cili33, we believe that privacy is not merely a legal requirement — it is a fundamental right of every user, one that we fully respect.

This document applies to all users who access the cili33 platform via the website cili33.pro or our official mobile app. By using our platform, you agree to the collection and use of your information as described in this Privacy Policy.

2 Information We Collect

Cili33 collects various types of information depending on how you interact with our platform. Below is a detailed explanation of the data categories we collect:

2.1 Information You Provide Directly

When you register an account or update your profile, we collect:

• Identity information: Full name, date of birth, identification card number or passport number.
• Contact information: Email address, phone number, and residential address.
• Financial information: Bank name, bank account number, and account holder name for deposit and withdrawal purposes.
• Verification documents: Copy of identification card, utility bill, or other KYC documents required for account verification.

2.2 Information Collected Automatically

When you use the cili33 platform, our systems automatically record:

• Technical data: IP address, browser type, operating system, and screen resolution.
• Usage data: Pages visited, time spent, games played, and betting records.
• Device data: Unique device identifier, device model, and network information.
• Cookies and tracking technologies: Login session data, user preferences, and platform performance analytics.

2.3 Information from Third Parties

In certain situations, cili33 may receive information about you from trusted third parties such as identity verification providers and authorised payment partners, solely for the purposes of verification and transaction security.

3 Purpose of Data Use

Every piece of information collected by cili33 has a clear and specific purpose. We do not use your data for undisclosed purposes without your prior consent:

Purpose of Use	Data Type	Legal Basis
Account verification & KYC	Identity, supporting documents	Compliance
Deposit & withdrawal processing	Financial information	Contract
Customer Support	Correspondence, account records	Contract
Fraud detection & AML	Transactions, technical data	Compliance
Platform improvement	Usage data, analytics	Legitimate interests
Promotional communications	Email, phone number	Consent

4 Sharing Information with Third Parties

Cili33 does not sell your personal data to any third party. However, there are limited situations where we may need to share certain information:

• Payment providers: Transaction information required to be shared with authorized payment processors to complete your deposits and withdrawals.
• KYC verification services: Identity information shared with approved verification partners to meet regulatory compliance requirements.
• Legal authorities: cili33 will disclose information when required by court order, regulatory directive, or a valid law enforcement investigation.
• Technology providers: Limited technical information shared with cloud and infrastructure service providers bound by strict confidentiality agreements.

All third parties that handle cili33 user data are required to comply with data protection standards equal to or higher than our own.

5 Cookies & Tracking Technologies

Cili33 uses cookies and similar technologies to enhance the user experience and ensure platform security. The cookies we use can be categorized as follows:

• Necessary cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use the platform to help us improve the overall user experience.
• Preference cookies: Saves your preferences such as interface language and display settings so you don't need to reconfigure them each time you log in.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some cili33 platform features.

6 Data Security

Cili33 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure:

• Data encryption in transit: All communications between your device and cili33's servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data is stored in encrypted form using industry-recognised encryption algorithms.
• Multi-layered access control: Only staff granted specific authorisation may access user data, and every access is recorded and audited on a regular basis.
• 24/7 security monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity in real time.
• Periodic penetration testing: cili33 conducts regular security testing by independent security experts to identify and remediate any vulnerabilities.

7 Your Rights as a User

As a cili33 user, you have the following rights regarding your personal data, which we respect and will fulfill upon request:

To exercise any of the above rights, please contact the cili33 support team via live chat or our support email. We will process your request within 30 business days.

8 Data Retention Period

Cili33 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy. In general, data retention periods are as follows:

• Active account data: Retained for as long as your account is active and for the required period following account closure in accordance with legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Anonymised analytics data: May be retained for a longer period as it cannot be linked to any specific individual.

9 Children's Privacy

The cili33 platform is exclusively for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18. If we discover that a child's data has been collected without our knowledge, it will be deleted immediately and the account in question will be terminated.

If you believe that someone under the age of 18 has registered an account on cili33, please notify our support team immediately.

10 Privacy Policy Amendments

Cili33 reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or platform operations. Any significant amendments will be communicated to users via an in-platform notice or email at least 7 days before the changes take effect.

The "Last Updated" date at the top of this document reflects when this Privacy Policy was last revised. Continued use of the cili33 platform after any amendments constitutes acceptance of the updated terms.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the cili33 platform — the fastest way to get a response.
• Email: [email protected] — for inquiries requiring written documentation.

We are committed to responding to all privacy-related enquiries within 3 working days and resolve each issue within 30 business days.